QUEUE MANAGEMENT SYSTEM
"DCM Queue Management System" is a web-interface solution which is suitable for various types of service center and retail shop, such as bank, telecom, insurance, hospital, government and food court, etc.
QUEUE SYSTEM
Support multiple branch/shop locations with local queue server, data to be uploaded via internet/intranet to the central queue server at HQ for statistics and reports.
TICKET KIOSK
Touchscreen with custom-design template, thermal ticket printer with custom-design ticket template, RFID/IC/Magnetic card reader, QR code scanner, support customer phone number input.
QUEUE STATUS
Provide custom-built template to display queue status information on multiple display screens with video/image contents side-by-side, support multi-lingual voice announcement.
COUNTER
Support multiple service counters using wireless android tablets or iPads as call-terminals. Provide custom-built template and support call, recall, transfer, suspend, start, end, finish functions. Also support
20 key key-pads.
ANALYSIS
All data are stored in SQL database for statistical analysis and reporting, data can be exported to Excel files.
CONTROL
Allows admin-users to manage service-types, reset and cancel ticket numbers, monitor ticket and counter status, backup and delete/restore data.
PERMISSION
User roles, user group, user ID & password, user counter-skills, user access rights, log files.
SMS & QR CODE
Support SMS reminders to mobile phones via SMS gateway. And support customers scanning QR code to check queue status.
CUSTOMIZATION
We provide software customization service to suit different operation workflows for various industries.
INTEGRATION
Support system integration to our Digital Signage System or any third-party system and IoT devices.
FOOD ORDERING SYSTEM
A simple type of queue system is provided for food court/shop. Food Ordering System allows serving staffs to use wireless tablet to call and display serving ticket numbers on a display panel, simple & fast installation.